Frequently Asked Questions

How do I choose the right Moonstar Home pillow for me?

Everybody is different, everyone is unique, personal bedtime preferences and sleep positions included. Your comfort and rest, and therefore, your wellbeing, is our top priority. Which is why we offer different fill levels to satisfy different preferences, sleeping positions and body types, so you can find the perfect one for YOU and for your family too! Check out our different firmness levels here and discover the PERFECT pillow for you! You can also take our FREE quiz here.


Why are they called "hotel" pillows?

There are 2 reasons why we call our pillows "hotel" pillows:

1) Because they are genuine hotel pillows! You can find pillows exactly like ours in the best Grand Turismo and 5 Star Hotels all over Mexico and the Caribbean. Check out our list of the hotels where you can find our pillows here.

2) Because they are made with the absolutely finest materials available. Our pillows are made with top-of-the-line certified materials to guarantee their durability and resilience so they stay incredibly soft and fluffy even after treated, washed and dried according to the hospitality industry's high standards and tough processes.


What materials are used to make Moonstar Home pillows?

Our pillows are made only with the best, world-class certified materials.

All our pillow covers are made from pure 233-thread-count per inch cotton treated with a special finish that makes it silky soft to the touch, repels bedbugs and prevents the luxurious fill from escaping. 

Our fluffy Alternative Down is made using the latest technology and from the finest microfiber material to offer a fill that is guaranteed to be resilient and durable, staying soft and fluffy for at least 5 years with the right care. Our Alternative Down fill is made partially from recycled plastics and is 100% recyclable, making our pillows friendly to our planet.

Our luxurious feather and down pillows are certified with the European standard EN-12934 Class I, which means they contain only the cleanest, finest and most tender breast feathers on the market with High Fill Power.

All our cotton covers and fills are 100% hipoallergenic and safe, certified by STANDARD 100 by OEKO-TEX® as Product Class I materials. Product Class I is the strictest class available by OEKO-TEX® and guarantees that all materials are free of toxins and allergens and 100% safe to use for children and infants. The STANDARD 100 by OEKO-TEX® certification is renovated every 12 months to take into account new medical criteria and technologies year after year.


How do I wash my Moonstar Home pillows?

Our pillows are premium hotel quality, which means they are long-lasting, resilient and keep their shape and loftiness even after many, many washes. And the best part is you can easily wash them at home!

You can find instructions to wash them here.

You can also take a quick look at the instructions printed on the tag attached to your pillows.

Should I fluff my Moonstar Home pillows?
Of course! Fluff your pillows every day as part of your bedmaking routine to ensure they stay fresh and fluffy for your next night of deliciously restful sleep. Fluffing your pillows helps the fibers inside hollow out and soften after being pressed all night  supporting our head.